Privacy Policy

At Cossoup Industries Limited (“Cossoup”, “we”, “us”, “our”), we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and protect information about you when you use our website, purchase our products, or book a consultation.

1. Information We Collect

We collect information you provide directly to us, including: name, email address, phone number, delivery address, and payment information (processed securely by Paystack). We also collect limited usage data automatically when you visit our website.

2. How We Use Your Information

• To process and fulfil your orders
• To communicate with you about your order or booking
• To send promotional emails (only with your consent — you can unsubscribe at any time)
• To improve our website and services

3. Sharing Your Information

We do not sell your personal data. We share information only with trusted service providers (courier companies, Paystack, Resend email) who help us operate our business, and only to the extent necessary to provide our services.

4. Data Security

We implement appropriate technical and organisational measures to protect your personal data. All payments are handled by Paystack, which is PCI-DSS compliant. We never store your card details.

5. Your Rights

You have the right to access, correct, or delete your personal data. To exercise these rights, contact us at shop@cossoup.com.

6. Cookies

We use essential cookies only — to keep you logged in and remember your cart. We do not use advertising or tracking cookies.

7. Changes to This Policy

We may update this policy from time to time. We will notify you of significant changes via email or a notice on our website.

8. Contact

Questions about this policy? Email shop@cossoup.com.