Cossoup Industries Limited Terms and Conditions
Effective Date: January 1, 2025

Welcome to the Cossoup website (the “Website”), operated by Cossoup Industries Limited. By accessing or using this Website, you agree to comply with and be bound by the following terms and conditions (the “Terms”). If you do not agree with these Terms, please do not use our Website or services.

1. General Information

This Website is operated by Cossoup Industries Limited. Throughout the site, the terms “we,” “us,” and “our” refer to Cossoup Industries Limited. These Terms apply to all users of the Website, including browsers, vendors, customers, merchants, and contributors of content.

2. Use of Website

You agree to use this Website only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit the use and enjoyment of the Website by any third party. Prohibited behavior includes, but is not limited to:

  • Using the Website to transmit, distribute, or post any content that is defamatory, obscene, or harmful.
  • Attempting to gain unauthorized access to the Website or its servers.

3. Product Information

All products listed on the Website are subject to availability. We strive to provide accurate descriptions, pricing, and images; however, errors may occur. In the event of a pricing error, we reserve the right to cancel any order placed for the incorrectly priced item.

4. Orders and Payments

  • All orders are subject to acceptance by Cossoup Industries Limited.
  • Prices are listed in Naira (₦) unless stated otherwise.
  • Payment must be made in full before orders are processed. We accept payment via Direct Bank Transfers and Credit/Debit Cards.
  • For skincare consultations, payments must be made within 1 hour of booking; otherwise, the booking will be canceled.

5. Shipping and Delivery

  • Delivery timelines are estimates and may vary depending on your location and the delivery method selected.
  • Cossoup Industries Limited is not liable for delays caused by third-party couriers.
  • If your order is damaged during delivery, please contact us within 48 hours of receiving the item with proof (e.g., photographs).

6. Refunds and Returns

Our Refund Policy governs all returns and refunds. These include:

  • Products must be defective, damaged, or incorrect to qualify for a refund.
  • Opened products are non-refundable unless they are defective or damaged upon delivery.
  • Returns must be initiated within 48 hours of receipt.
  • Shipping fees are non-refundable, and the customer is responsible for return shipping costs unless the return is due to an error on our part.

7. Intellectual Property

All content on this Website, including but not limited to text, images, logos, and graphics, is the property of Cossoup Industries Limited and is protected by applicable copyright and trademark laws. Unauthorized use, reproduction, or distribution of any content is strictly prohibited.

8. User-Generated Content

By submitting reviews, feedback, or any other content to our Website, you grant Cossoup Industries Limited a non-exclusive, royalty-free, perpetual, and irrevocable right to use, modify, reproduce, and distribute your content for promotional purposes.

9. Limitation of Liability

Cossoup Industries Limited shall not be held liable for any direct, indirect, incidental, or consequential damages arising from:

  • The use or inability to use our products.
  • Delays or disruptions in Website functionality.
  • Inaccuracies in product descriptions or pricing.

10. Privacy Policy

Your personal information is collected, stored, and processed in accordance with our Privacy Policy. By using the Website, you consent to the practices described in the Privacy Policy.

11. Termination of Use

We reserve the right to terminate your access to the Website at any time for breach of these Terms or for any other reason deemed appropriate by Cossoup Industries Limited.

12. Governing Law

These Terms are governed by the laws of the Federal Republic of Nigeria. Any disputes arising under or in connection with these Terms shall be resolved in the courts of Nigeria.

13. Changes to Terms and Conditions

We reserve the right to modify or replace these Terms at any time without prior notice. Changes will be effective immediately upon posting on the Website. Your continued use of the Website constitutes acceptance of the updated Terms.

14. Contact Information

For any questions, concerns, or feedback regarding these Terms, please contact us:

  • Email: info@cossoup.com
  • Phone: +2349167538946
  • Address: 1, Alhaji BK Lawal Close, Magodo Phase 1, Lagos, Nigeria

By using the Cossoup Website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. Thank you for choosing Cossoup!