Cossoup Industries Limited Privacy Policy
Effective Date: January 1, 2025

Cossoup Industries Limited (“Cossoup,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

1. Information We Collect

a. Information You Provide

We collect personal information you provide directly to us when you:

  • Create an account.
  • Place an order.
  • Book a skincare consultation.
  • Subscribe to our newsletter.
  • Contact us via email, phone, or live chat.

This information may include:

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment information

b. Information Automatically Collected

When you visit our website, we may collect certain information automatically, such as:

  • Your IP address.
  • Browser type and version.
  • Pages you visit and the time spent on them.
  • Referring website URLs.
  • Device type and operating system.

c. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us remember your preferences and track website performance.

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders.
  • Provide customer support.
  • Send transactional emails, such as order confirmations and shipping updates.
  • Notify you of promotions, discounts, or new products (only if you’ve opted in).
  • Improve our website and services by analyzing user behavior.
  • Comply with legal obligations.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with:

  • Service Providers: Third-party companies that help us process payments, ship products, or manage marketing campaigns.
  • Legal Compliance: If required by law or if we believe it’s necessary to protect our legal rights.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business.

4. How We Protect Your Information

We take the security of your personal information seriously and implement measures such as:

  • SSL encryption for secure data transmission.
  • Restricted access to personal information on a need-to-know basis.
  • Regular monitoring of our systems for vulnerabilities.

However, no method of online transmission or storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

You have the right to:

  • Access the personal information we hold about you.
  • Request corrections to inaccurate information.
  • Opt-out of receiving promotional communications.
  • Delete your account and associated personal data (subject to legal or regulatory requirements).

To exercise these rights, contact us at info@cossoup.com.

6. Retention of Data

We retain your personal information for as long as necessary to:

  • Fulfill the purposes outlined in this Privacy Policy.
  • Comply with legal and regulatory obligations.
  • Resolve disputes and enforce our agreements.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies before providing your personal information.

8. Cookies Policy

We use cookies to:

  • Keep track of items in your shopping cart.
  • Understand how users navigate our website.
  • Provide personalized content and ads.

You can adjust your browser settings to disable cookies, but this may affect your ability to use certain features of our website.

9. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child under 13 has provided us with personal information, we will delete it.

10. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon posting to our website. Please review this page periodically to stay informed.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us:

  • Email: info@cossoup.com
  • Phone: +2349167538946
  • Address: 1, Alhaji BK Lawal Close, Magodo Phase 1, Lagos, Nigeria.

Thank you for trusting Cossoup with your personal information. We are committed to providing you with a safe and secure shopping experience.

Note: By using our website, you agree to the terms of this Privacy Policy.