Cossoup Industries Limited Refund Policy
Effective Date: January 1, 2025

At Cossoup Industries Limited, we prioritize your satisfaction and aim to provide the best quality body care products. In the unlikely event that you are dissatisfied with your purchase, this Refund Policy outlines the terms and conditions under which refunds and returns are processed.

1. Eligibility for Refunds

To qualify for a refund, the following conditions must be met:

  • The product must have been purchased directly from Cossoup Industries Limited via our official website.
  • A valid proof of purchase (e.g., order confirmation email, receipt) must be provided.
  • Refund requests must be made within the specified timeframes outlined below.

2. Refundable Scenarios

Refunds may be provided in the following cases:

a. Damaged or Defective Products

  • If the product is damaged or defective upon delivery, notify us within 48 hours of receipt.
  • Proof of the issue (e.g., photos, videos) must be provided.
  • Defective products must be returned unused after approval to process the refund or replacement.

b. Incorrect Products Delivered

  • If you receive the wrong product, notify us within 48 hours of receipt.
  • The incorrect product must be returned, and we will provide the correct product at no additional cost or issue a full refund.

3. Non-Refundable Scenarios

Refunds will not be issued in the following cases:

  • Requests made after the specified timeframes.
  • Products that have been used.
  • Products damaged due to misuse, neglect, or improper storage.
  • Bulk or wholesale orders, unless defective upon delivery.

4. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email us at info@cossoup.com with your order details, proof of purchase, and the reason for your return.
  2. Approval: Once your request is approved, you will receive instructions for returning the product.
  3. Ship the Product: Return the product to the address provided. Use a reliable delivery service with tracking.
  4. Processing: Once we receive and inspect the product, your refund or replacement will be processed within 5-7 business days.

5. Refund Methods

Refunds will be issued to the original payment method used during purchase.

  • Refunds to credit/debit cards may take 5-10 business days to reflect, depending on your financial institution.
  • Purchases via third-party platforms will follow their respective refund policies.

6. Delivery Costs

  • For returns due to defective, damaged, or incorrect products, Cossoup Industries Limited will cover the return shipping cost.
  • For other approved refund scenarios, customers are responsible for return shipping costs.

7. Exchange Policy

  • Exchanges are offered for defective or damaged products or incorrect orders.
  • All exchanges are subject to product availability and must be initiated within 3 days of receipt.

8. Contact Information

For any questions or assistance with refunds or returns, contact us via:

  • Email: info@cossoup.com
  • Phone: +2349167538946
  • Address: 1, Alhaji BK Lawal Close, Magodo Phase 1, Lagos, Nigeria.

At Cossoup Industries Limited, we’re committed to ensuring you have the best experience with our products. Thank you for choosing us for your skincare needs.